Shipping

Our Shipping Policy ensures a seamless and efficient delivery process for our valued customers. Please take a moment to familiarize yourself with the details below:

Shipping within the US Only

At Palmos, we currently offer shipping services exclusively within the United States. We apologize for any inconvenience this may cause to our international customers, and we appreciate your understanding.

Fast and Reliable Delivery

We understand the importance of receiving your order in a timely manner. That's why we strive to provide fast and reliable delivery services. Once your order has been processed and confirmed, you can expect your package to arrive within 3-5 working days.

Tracking Your Order

To ensure transparency and peace of mind, we provide tracking information for all orders. Once your package has been shipped, you will receive a tracking number via email. Simply enter the tracking number on our website to stay updated on the status of your delivery.

Secure Packaging

At Palmos, we take great care in packaging your order to ensure it arrives in pristine condition. Our team utilizes high-quality materials and secure packaging techniques to protect your items during transit.

Customer Support

If you have any questions or concerns regarding your order or our shipping policy, our dedicated customer support team is here to assist you. Please feel free to reach out to us via email or phone, and we will be more than happy to provide the necessary assistance.

Thank you for choosing Palmos. We appreciate your trust in our products and services, and we look forward to serving you with the utmost care and professionalism.

At Palmos, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free 5-day return policy for your convenience.

If you are not completely satisfied with your purchase, you have 5 days from the date of delivery to initiate a return. Please note that the following conditions apply:

1. The item must be in its original condition, unused, and with all tags and packaging intact.
2. Proof of purchase, such as the order confirmation or receipt, is required.
3. Personalized or custom-made items are not eligible for return.

To initiate a return, simply contact our customer service team within the 5-day period. They will guide you through the process and provide you with a return authorization number.

Once your return is authorized, you will be responsible for securely packaging the item and arranging its return shipment. We recommend using a trackable shipping method to ensure the safe delivery of the item.

Upon receiving the returned item, our quality control team will inspect it to ensure that it meets the return criteria. If the item is deemed eligible for return, we will process your refund within 5 business days.

Please note that the refund will be issued in the original form of payment used for the purchase. Depending on your bank or credit card provider, it may take additional time for the refund to be reflected in your account.

Should you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase from Palmos.